Privacy Policy — MeetSafe

1. Introduction

MeetSafe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

Phone number for account creation and verification
Government-issued identification documents for identity verification
Selfie photographs for biometric verification
Profile information such as display name and bio
Safety event details including meeting locations and safety contacts
Messages sent through the in-app messaging system

2.2 Information Collected Automatically

Device information (device type, operating system, unique device identifiers)
Log data (IP address, access times, pages viewed)
Location data (only when you explicitly enable location sharing for safety events)

3. How We Use Your Information

To verify your identity and create your trust profile
To facilitate safety events and emergency alerts
To enable shareable trust badges between users
To provide real-time safety monitoring during events
To communicate with you about the Service
To detect, prevent, and address fraud and security issues
To comply with legal obligations

4. Biometric Data

We collect biometric data (facial photographs and facial recognition data) solely for identity verification purposes. This data is processed with your explicit consent, encrypted at rest, and retained only as long as necessary for verification. You may request deletion of your biometric data at any time.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With your consent: When you share trust badges with other users
Safety contacts: With designated safety contacts during active safety events
Service providers: With third-party vendors who assist in operating our Service (e.g., cloud hosting, SMS delivery)
Legal requirements: When required by law or to respond to legal process
Emergency situations: To protect the safety of our users or the public

6. Data Retention

We retain your personal information only for as long as necessary to provide the Service and fulfill the purposes described in this policy. Verification artifacts are automatically deleted after 30 days. Safety event data, including location history, is purged upon event completion. You may request deletion of your account and associated data at any time.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest (AES-256), hashed token storage, and secure key management. Phone numbers are stored encrypted with HMAC hashing for lookup. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate personal data
Deletion: Request deletion of your personal data
Portability: Request a machine-readable copy of your data (GDPR data export)
Objection: Object to processing of your personal data
Withdrawal of consent: Withdraw consent for biometric data processing

9. Location Data

Location sharing is always opt-in and only active during safety events you create. We never track your location in the background. Location data is stored temporarily during active events and purged upon event completion.

10. Children's Privacy

MeetSafe is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@meetsafe.app.